You will recall the Mary Portas Secret Shopper episode last week which certainly caused some controversy among agents! Despite the dreadful woman's ignorant approach that got under most estate agents' skin, there were some reasonable pointers for basic customer service there if you are not already eg greeting people properly. However, I was most impressed with how some agents quickly turned the show to their marketing advantage. For example Knight and Rennie in Leamington Spa were very quick off the mark and on the same day had a superb flash on the homepage of their website which you can see here. http://sut2.co.uk/clickthrough.php?iD=5&iItem=111475&iLink=31847369&strUnique_ID=bf4024bc05bcafa813306820592e30&strUrl=http://www.knightandrennie.com Superb! This is a great example of an agent always on the lookout for a fresh topical approach to promoting their business.
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